TERMS AND CONDITIONS: JAGBE INDUSTRIAL SUPPLIES LTD
Acceptance of terms and conditions
Unless accepted by the company in writing no variation or modification of these terms and conditions will bind the Company.
“Company” means Jagbe Industrial Supplies.
“Customer” means the party placing the order to purchase the goods.
“Products” means the goods ordered from the Company.
A contract to purchase Products will exist upon acceptance by the Company of the Customer’s order. An order may be made by the Customer online and upon acceptance by the Company shall incorporate these terms and conditions.
All orders must be paid for in full at the time of placing the order. Your credit card details will not be stored in our database and will be deleted upon receipt of authorisation that payment has been received.
Return of Products
The return of Products shall be at the company’s sole discretion.
Cancellation of your order within 2 working days of confirmation of your order and prior to dispatch of the Product will allow you to apply for a full refund. The full refund can be applied to the credit card used to purchase the product, or the bank account used to pay for the product by internet banking. Cancellation refunds will not be paid after 2 working days of confirmation of your order or if the product has been dispatched.
Purchase of Electrical or Electronic Parts
You acknowledge that the Company shall not be held liable for any issues resulting from any installation or for the noncompliance of any electrical or electronic product or its replacement or repair should it prove to be faulty.
Delivery of products will be via a third party transport company. The Company will not be responsible for any delays in the delivery of the Products which are outside the Company’s control. The Company will use all reasonable endeavours to enable the Products to be dispatched from the Auckland warehouse within 1-3 working days after payment. If a product ordered is not in stock at the time of order and payment, the Company will use all reasonable endeavours to contact you within 1-3 working days to negotiate a new dispatch date. Risk in products shall pass to the customer on delivery.
All specifications and information relating to the Products is provided by the manufacturers and suppliers. The Company, to the fullest extent permitted by the law, shall not be liable for any loss caused by any misrepresentation or inaccuracy of information in relation to the Products.
The Company’s liability for any loss, damage or injury arising directly or indirectly from any defect or non-compliance in the Products, or any other breach of the Company’s obligations, shall be limited to the manufacturer’s warranty on the Products. The Company itself shall have no liability whatsoever. The Company will not be liable for any consequential, indirect damages or loss of any kind whatsoever to the customer for loss to the customer for loss to the customer’s servants, agents, or purchasers.
The Company is supplying products “in trade” (within the meaning of the Fair Trading Act 1986), the parties contract out of section 9, 12A-D and 13 of that Act. To the extent permitted by the Contract and Commercial Law Act 2017, all implied terms and conditions are excluded.
Notwithstanding any other provision of these terms and conditions, non-performance by the Company of any of its obligations under these terms and conditions will be excused, without liability for non-performance, during the time and to the extent that performance is prevented, wholly or substantially, by any event or circumstance (whether arising from natural causes, human agency or otherwise) that is beyond the reasonable control of the Company, including strikes, lockouts or other labour disputes, riot, civil commotion, pandemic, fire, flood, drought, loss or delay at sea, breakdown or war (whether declared or not) (Force Majeure Event). Performance of any obligation affected by a Force Majeure Event will be resumed as soon as reasonably possible after the termination or abatement of the Force Majeure Event.
This policy explains the following:
In this policy, “personal information” means the same as it does in the Privacy Act 1993 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and financial information, including your payment information. If the information the Company collects personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
Types of Personal Information We Collect
The Company may collect the following types of personal information: Name; Mailing or street address; Location; Email address; Telephone number; Age or birth date; Profession; Details of the products and services you have purchased from us (including payment information).
Collection of Personal Information
The Company does this in a variety of ways, including when you: Purchase products or services from us; Access and use our website and communications; Call, email or interact with our staff; Complete an application for a product or service.
If we are not able to collect personal information
If you choose not to provide us with the personal information described within this policy, then we may not be able to provide you with the product or services you have requested, either to the same standard or at all.
Use of personal information
The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible customer service. We collect, hold, use, and disclose your personal information for the following purposes: to provide products and services to you; to manage product or service warranties or guarantees, including product or safety recalls; to communicate with you and process your requests; to verify your identity; to investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity. Your personal information will not be shared, sold, rented, or disclosed other than as described within this policy or as permitted by the Privacy Act.
Disclosure of personal information
Any personal information supplied through this website will not be disclosed to any third parties.
Protection of personal information
The Company will take all reasonable steps to protect the personal information that it holds from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let the Company know immediately.
Complaints about breach of privacy
If you believe that the Company has breached this policy or the Privacy Act or you have any questions or concerns about this policy, please contact us using the contact information below and provide details of the incident so that the Company can investigate it.